Site Maps
Last updated: 21 September 2026
These Maps Terms apply to UrbanEyes Site Maps at urbaneyes.in/maps (“Maps”). They sit alongside the UrbanEyes Privacy Policy and the general site terms at urbaneyes.in/company/legal. If they conflict, these Maps Terms win for Maps purchases and downloads. Maps is provided by Urb And Eyes LLP. You must be able to form a contract (18+ or with a parent or studio account). By ticking “I accept” at checkout, or by downloading a Free ring export, you agree to these terms.
Pay as you go: one token for one site, one selected context ring, and the export files you choose. A later download of the same ring is a new charge. Pay as you go does not include cloud save or a subscription token quota. Subscription (Basic, Pro, Pro+): a monthly or yearly plan. Each month you receive the token quota for that plan (5, 10, or 25). One token is sized as one unique site location export at a ring your plan covers. Pro+ also includes Proximity Map. The Free ring (up to 1 km) is unlimited on every plan, including with no plan, and does not use a token. Without a paid plan the Free ring includes PNG, GLB, AutoCAD (DXF and DWG), and PDF. Other formats (including SVG) unlock with a subscription or a paid ring. Pay as you go prices are listed excluding tax (€5–€50 by ring). Taxes (VAT/GST) and currency conversions are applied at checkout under the tax laws of your billing country, as managed by Dodo Payments as Merchant of Record. Subscription prices are shown as listed in the app; tax treatment at the payment provider may still apply by country.
Maps exports are digital content made to your site and ring. Under EU consumer rules you may have a 14-day right of withdrawal. By accepting these terms and starting generation or download, you ask us to begin that service immediately and you waive that withdrawal right once generation starts. Until generation starts, you can close checkout without charge. After generation starts, the files are yours to keep even if you later cancel a subscription.
You may cancel anytime, with no notice period and no cancellation fee. • In the app: Your account → Credits & access → Cancel renewal. • By email: write to info@urbaneyes.in from the address on the account. We will confirm in writing. Cancellation stops the next renewal. You keep access, remaining tokens, and saved sites until the current period ends. We do not refund unused days or unused tokens when you cancel mid-cycle.
Monthly plans renew each month. Yearly plans renew each year. Yearly billing is nine months of the monthly price (three months free). Failed renewal may suspend paid rings until payment succeeds. Free ring exports stay available. Changing plan (upgrade or downgrade) takes effect on the next renewal unless we apply it sooner in writing.
Pay as you go: refund only if we did not build an export (payment captured but generation never started, or failed on our side and we cannot deliver a replacement). Subscription: refund within 14 days of first purchase if you have not used a paid token. After a paid download, or after 14 days, refunds are at our discretion. Request a refund at info@urbaneyes.in with the order or receipt. Chargebacks after a successful download may lead to account suspension. Student or campus discounts do not change this refund policy.
A paid token is consumed each time you download a paid ring. Monthly quotas are sized as that many unique site location exports (5, 10, or 25). Re-download of the same ring in that period uses another token. The Free ring never consumes a token. Do not scrape, bulk-harvest, or automate Maps to build a competing map or data product. We may throttle, pause, or close accounts that abuse tiles, exports, or concurrent generation.
You receive a non-exclusive, worldwide licence to use downloaded files in your studio, academic, and client work, including commercial projects. You may share derived drawings, models, and presentations with clients. You may not resell the raw export, the underlying tiles, or a derived data feed as a standalone product. You may not sublicense Maps itself. Attribution to OpenStreetMap and other listed sources must remain where the file includes it.
Maps combine Overture, OpenStreetMap, and other public or licensed layers. Coverage, heights, and classifications can be incomplete or wrong. Exports are a design aid, not a survey, legal boundary, or planning consent. We provide Maps “as is” and do not warrant fitness for a particular site decision.
UrbanEyes, the Maps interface, and our software stay ours. Public map data stays with its original licensors. You keep ownership of your project files, notes, and work you create from an export.
You must keep a valid login and accurate billing details. Payment is processed by our providers (including Dodo Payments and PayPal). You are responsible for taxes beyond those we collect at checkout. We may refuse or close an account that we reasonably believe is used for abuse, fraud, or a terms breach.
To the extent allowed by law, Urb And Eyes LLP is not liable for indirect, incidental, or consequential loss, or for loss of profit, data, or project delay arising from Maps. Our total liability for a Maps purchase is limited to the amount you paid us for that purchase in the 12 months before the claim. This does not limit liability that cannot be excluded, including for death or personal injury caused by negligence, or for fraud.
We may update these terms, prices, or plan limits. Material changes will be posted on this page with a new “Last updated” date. Continued use after that date is acceptance. Price changes apply to new purchases and to the next renewal after notice, not to a period already paid.
These terms are governed by the laws of India. Courts of Mumbai, Maharashtra have exclusive jurisdiction, without limiting any mandatory consumer protections that apply where you live.
Questions, cancellation, or refund requests: Email: info@urbaneyes.in Maps: urbaneyes.in/maps These terms: urbaneyes.in/maps/terms Privacy: urbaneyes.in/privacy